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SHAI vs Viktor

Viktor is one AI employee that lives where your team already talks. SHAI is a roster of specialists with a concierge in front, built for the owner of a business rather than for a team of colleagues, and it reaches you by phone.

Last verified 2026-09-151 row in progress

Facts about Viktor are quoted from Viktor’s own pages on the dates shown. Facts about SHAI name the file in this repository that proves them. Nothing on this page is an opinion about Viktor.

Where it lives

SHAI

done

A web portal, and a phone number that calls or texts the owner when something needs a decision — two surfaces beside Viktor's six. Slack, Microsoft Teams and Discord are built into this codebase and simply unconfigured on this deployment, and there is no separate desktop app.

platform/apps/web/src/app/(portal)/chat/page.tsx · platform/apps/comms/src/index.ts · platform/apps/web/src/server/routers/slack.ts

Viktor

Slack, Microsoft Teams, Discord, a web app and a desktop app, plus a voice canvas.

https://viktor.com/ — read 2026-09-15

Who it is built for

SHAI

done

The owner of a local or service business — not a team of colleagues — working alone or with a handful of people. 29 trades each have a playbook naming which agents to start with, which tools to connect, and what the first week looks like.

docs/playbooks/hvac.json · docs/playbooks/README.md · platform/packages/playbooks/src/index.ts

Viktor

Teams, in the product's own words; its own hiring pages state that half of paying workspaces have one active human.

https://viktor.com/careers — read 2026-09-15

A team, or an employee

SHAI

done

95 named specialists across 11 squads — not one employee wearing every hat — each a written file you can read and change, with one concierge in front that routes a request to whichever one owns it.

docs/agent-registry.json · docs/agent-registry.md · .claude/skills/shai/SKILL.md

Viktor

One AI employee that learns your tools and your context, with about eighteen core skills plus one skill file per connected integration.

https://viktor.com/blog — read 2026-09-15

How it reaches you

SHAI

in progress

Chat, a phone call or a text message — and Slack, Teams or Discord once the owner configures them. Quiet hours and consent are recorded before anything is sent, on every one of them, including the two channels Viktor's own site does not mention: a call and a text.

platform/apps/comms/src/index.ts · platform/apps/web/src/content/onboarding.ts · docs/compliance.md

Viktor

In the chat surfaces it lives in. Its site describes no phone calls and no SMS to the owner.

https://viktor.com/ — read 2026-09-15

Integrations

SHAI

done

3,283 tools in the catalogue · 3,175 connectable on this deployment today through Pipedream · 51 of them written up with their price and their steps. Every entry has a page of its own at /integrations/<slug> carrying the first-party source its route was read from and the date it was read, and the ones SHAI cannot route honestly stay on the list and say why.

docs/tools/viktor-integrations-2026-09-16.md · docs/tools/integration-catalog.json · docs/tools/tools.json · platform/apps/web/src/content/integrations.ts · platform/apps/web/src/content/integration-catalog.ts · tools/catalog-validate.mjs · platform/packages/connectors/src/index.ts

Viktor

27 native integrations plus 3,200+ tools through managed connectors.

https://viktor.com/integrations — read 2026-09-15

Deliverables

SHAI

done

Documents, spreadsheets, decks and PDFs, produced by the agents and committed into the customer's own private repository. Published pages at a link, and deployed apps.

platform/packages/deliverables/src/index.ts · platform/apps/web/src/server/pages-service.ts · platform/apps/web/src/server/routers/spaces.ts

Viktor

PDFs, spreadsheets, decks, documents, images, video and audio; Pages published at a link with versions and custom domains; Spaces, which are deployed internal apps.

https://viktor.com/ — read 2026-09-15

Tasks and proposals

SHAI

done

Scheduled tasks with a cadence in plain words, a per-task model and a projected monthly cost shown before you save — and a trade's own playbook proposes the first ones, paused, for your approval rather than running unasked.

platform/apps/web/src/server/routers/tasks.ts · platform/packages/proposals/src/index.ts · docs/playbooks/hvac.json

Viktor

Scheduled tasks with a cadence, a per-task model and a per-task cost, and proposed automations that stay paused until approved.

https://viktor.com/ — read 2026-09-15

Browser

SHAI

done

A real browser for the tools that have no API, with its own profile per business, a login the owner grants exactly like handing a new hire a seat, and an approval gate before anything irreversible.

platform/packages/browser/src/index.ts · docs/platform/architecture.md

Viktor

A browser fallback for tools without an API, described as giving it a login like a new hire, with approvals before irreversible steps.

https://viktor.com/ — read 2026-09-15

Code

SHAI

done

Clones, branches, changes and opens a pull request on a repository the owner connects — the same shape, without release notes SHAI does not write and without a deploy pipeline it does not touch.

platform/packages/code/src/index.ts · platform/apps/web/src/server/routers/repos.ts

Viktor

Clone, branch, fix, pull request and release notes; it does not deploy your product code.

https://viktor.com/ — read 2026-09-15

Memory and profiles

SHAI

done

A written profile per person and per business, filled once by an interview rather than accumulated as a running log, plus a memory an owner can read, edit and wipe from a screen at any time — not only on a nightly pass.

platform/packages/memory/src/index.ts · docs/profile-schema.md · docs/interview-framework.md

Viktor

Workspace memory as markdown files with a nightly consolidation, a memory search, and a wipe.

https://viktor.com/ — read 2026-09-15

Model choice

SHAI

done

Your keys, your choice of model for every kind of work, Claude for the thinking by default. SHAI's own reasoning runs on the Claude Agent SDK on your own Anthropic key, because that SDK runs only Claude. The bulk work — extracting, summarising, classifying, first drafts and checks — runs on whichever model you choose, on your own OpenAI, Google, DeepSeek or OpenRouter key. SHAI does not claim to run its own reasoning on any model you like, because no product built on this SDK can.

platform/packages/models/src/policy.ts · platform/packages/models/src/models.test.ts

Viktor

Presets across several vendors and an OpenRouter option with your own key; its own compare pages state that orchestration is managed server-side.

https://viktor.com/pricing — read 2026-09-15

Agencies and clients

SHAI

done

One account holds many client businesses, each with its own folder, its own connections and its own memory, and a seat can be scoped to one of them.

platform/packages/db/src/scope.ts · platform/apps/web/src/server/routers/team.ts · platform/apps/web/src/server/roles.test.ts

Viktor

Integrations are shared with the whole workspace; its own FAQ says this is not ideal for personal or private accounts, and lists per-user OAuth and RBAC as roadmap.

https://viktor.com/faq — read 2026-09-15

CRM depth

SHAI

done

Thirteen agents for GoHighLevel alone — sub-account setup, funnels, domains, email, tags, pipelines, calendars, forms, automations, A2P registration and the chat and voice agents — plus one for Salesforce.

.claude/skills/ghl-setup/SKILL.md · .claude/skills/ghl-pipeline/SKILL.md · docs/agent-registry.md

Viktor

GoHighLevel is reachable as one of the connectors in its managed catalogue.

https://viktor.com/integrations — read 2026-09-15

Video

SHAI

done

A six-agent squad that edits the customer's own footage — ingest, cut, assets, finish, publish — against a written edit list, with per-platform exports.

.claude/skills/new-edit/SKILL.md · docs/edit-pipeline.md · docs/edl-schema.md

Viktor

Video is listed among the file types it produces; its site describes no editing of your own footage.

https://viktor.com/ — read 2026-09-15

Security and compliance

SHAI

done

No SOC 2 report of any kind — a readiness checklist instead, where every control names the file that backs it, an audit log with its own screen and CSV, credentials encrypted at rest and injected only at execution, and a trust page that lists what is missing beside what is built, rather than a certificate nobody can read behind it.

platform/apps/web/src/content/security.ts · docs/platform/soc2-readiness.md · docs/platform/secrets-audit.md

Viktor

SOC 2 Type 1, with Type 2 and ISO 27001 stated as in progress; a trust centre; an AES-256 vault with injection at execution; US hosting, with EU residency described both as on Enterprise contracts and as on the roadmap.

https://viktor.com/security — read 2026-09-15

Pricing, and who pays for tokens

SHAI

done

An access fee for the platform, and tokens billed by the model vendor at cost on the customer's own key — no credits to track, no workspace pool to watch, and no markup on top of what the model itself costs.

platform/apps/web/src/content/pricing.ts · platform/packages/billing/src/index.ts

Viktor

Free up to $100 in credits with no card; Team from $50 a month for 20,000 credits; credits are model cost passed through with no markup on model costs; workspace-based rather than per seat.

https://viktor.com/pricing — read 2026-09-15

Data ownership and exit

SHAI

done

Work is committed to the customer's own private GitHub repository as it is produced. One click exports every row this platform holds; one deletes the account, and a test asserts every table in the schema is either deleted with it or named as the operator's with a reason.

platform/apps/web/src/server/tenant-data.ts · platform/apps/web/src/server/audit.test.ts · platform/apps/web/src/app/api/export/route.ts

Viktor

No self-hosting; retention controls are listed as roadmap in its own FAQ.

https://viktor.com/faq — read 2026-09-15

Where Viktor is the better pick

  • If your work already happens in Slack and your team is engineers, Viktor is the better fit: it lives in the thread, one Viktor is shared by the channel, and nobody has to open another tab.
  • If you want a certified SOC 2 report today, Viktor has a Type 1 and SHAI has none. A readiness checklist is not a report and this site does not pretend otherwise.
  • If the number of connectors is what decides it, Viktor's managed catalogue is in the thousands and SHAI's is what a person can connect by pasting a key.
  • If you do not want a phone call, SHAI's main advantage is one you will never use.
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Sources

Every one of these is Viktor’s own page. If something here is out of date or wrong, tell us and it is corrected with a new date rather than quietly edited.